We were approached to change the way a technically strong team approached sales. They relied too much on the product to sell and we were asked to provide a pro-active “Solution Based” sales approach with more bundled solutions and Managed Service sales. This was achieved with a substantial lift in performance and a number of new lines introduced into their client base. This intervention has led to a long-term contract with this global operator. We have delivered CRM, Team Building, Emotional Intelligence, Time Management, Gravitas, Management & Leadership, Call Centre Sales, Field Sales and Strategic Sales in this sector.
An Accounts team were having problems in dealing with the Sales Team and had developed a restricting adversarial relationship. We were invited to train both groups and other stakeholders in the value delivery chain and offered a relationship model that resulted in faster more agile performance, improved co-operation and increased revenues and profits.Our Trainers have delivered Customer Service, Customer Experience, Culture Change and Sales programmes in this sector.
A new £30m facility opened and looked to TALENTStream to provide induction Customer Service training for its 400 full and part-time staff in preparation for the launch. In the first year it was recognised by Enjoy England as one of the most “Welcoming attractions in England”. We continue to work with this client in Customer Experience and Sales.We have also delivered Management, Coaching and Personal Development, Presentation & CRM programmes in this sector.
We were asked to improve the management skills of their highly experienced team to introduce new lines and services in to a relationship based sale in the field. This successful intervention has led to a company wide adoption of TALENTStream methodologies and a Sales Training programme for all field personnel. We have delivered Management & Leadership and Sales programmes in this sector,
A national governing body for qualifying sport coaches and instructors wanted to improve its profile in European markets to get more opportunities for its members. It engaged with TALENTStream to design and deliver a bespoke presentation in Switzerland to 400 International stakeholders. We have provided Recruitment, Presentation Skills and Coaching and Consultation in this sector.
We have embedded trainers and coaches in the leading premium network and have delivered 9 years performance that has been consistently ahead of the market. We have vast experience and delivered work in Management & Leadership, Telephone Techniques, Sales, Aftersales, Customer Service, CRM, Parts and Retail Experience.
We took a new international sales and distribution team and worked with them on Managing Business Relationships and Time Management to assist them in growing the opportunity for their products and services. The team achieved strong growth in orders following the training. Our specialisation is in Field Sales and supporting Management skills in this sector.
We worked across Sales and Production teams to improve co-operation and communication. This programme generated a £300K increase in profit, reduced return rates on products from a main supplier and increased productivity.We also work in Field Sales and Management & Leadership in the manufacturing sector.
The business felt that its managers were not having the impact on the front line service delivery teams and were unable to influence performance. Our intervention provided valuable tools to the managers that provided real engagement and a sense of 2-way value delivery between managers and their teams. Revenue, staff & customer satisfaction were increased following the intervention. Our specialisation is in Area Management, Management, Customer Experience, Emotional Intelligence, Influence & Persuasion, Customer Service, Sales & Culture Change.